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Our Process

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We understand the impact that hearing loss can have on your quality of life.

Our clinicians will take the time to get to know you, listen to your needs and provide a solution that can improve your emotional and physical well-being.


Otoscope – Hearing Equipment for Ear Check

Step 1: Full audiology assessment

The first step is to determine the nature and degree of your hearing loss.

Our hearing specialists will sit down with you and discuss your medical and family history. During this informal chat you’ll be able to talk through your current symptoms and concerns, which form the basis of a case history. Any information that you discuss with us is always treated confidentially; you’re also welcome to bring along a family member or friend for support.

Next, we assess the health of your ear by using an otoscope to look into your ear canal and evaluate if there is a structural issue that is preventing you from hearing, which requires further investigations with an Ear, Nose and Throat specialist.

The most important part of our consultation is next, we’ll conduct a number of tests that help us determine the cause of your hearing loss, the region affected, the extent of your loss and whether this affects both your ears or just one.

This in-depth, 1 hour consultation, will allow us to make a diagnosis and recommend the best treatment options available for you. We insist that you’re actively involved in this process and any decisions that are made; we won’t push you into a solution that is impractical or unnecessary for your needs.


Step 2: Selecting a Hearing Aid

Step 2: Hearing aid selection

If we establish that you could benefit from wearing hearing aids, the next step is to select the most appropriate product. We take into consideration several factors including your lifestyle and financial needs.

Together, we’ll discuss the styles and features that are available to you. Not all styles will be appropriate for you, as this depends on your medical history as well as the type and degree of your hearing loss. For instance, if you work outdoors we may suggest a Receiver in the Ear hearing aid, which minimises noise caused by the wind.


Step 3: Your hearing aid fitting

Our hearing aids are tailored specifically for each of our clients and can be tweaked ever so slightly to achieve the best results.

Your clinician will customise your hearings aids for your individual prescription. It’s important that your hearing moulds are comfortable but secure as this can have a significant effect on the overall performance of your hearing aid.

Our computers and product specific software provide invaluable feedback and measure results. By working with our clinician, we’ll be able to improve the clarity of your hearing even further. Your feedback at this point, is vital to ensure that you get the most out of your hearing aids.

Once you leave our clinic you’ll continue to experience new sounds and adjust to your hearing aids over a couple of weeks. We also provide advice for you during this time on what you can expect from your new hearing aids.

Your feedback during the first few weeks is extremely important and is why it’s essential that you attend your follow up appointments. We’ll continue to support and, if necessary, make adjustments to ensure that your hearing aid experience is a success. If you’re still not convinced after 60 days, you can return your hearing aids to us under our guarantee policy.

Receiver Behind the Ear Hearing Aid Fitting

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You can make an appointment by phoningemailing or booking online.

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